Q & A with Deb Macklin, Jewellery Designer, Rivoli Jewellers

Business Name:  Rivoli Jewellers

Interviewee: Deb Macklin, Jewellery Designer at Rivoli Jewellers

No of Employees: Rivoli employs 6 people, all of whom have studied to become National Association of Goldsmiths Qualified Jewellers or similar.

What services / products does your business provide? A wide selection of branded jewellery, own brand diamond jewellery including engagement and wedding rings and Swiss watches And for 2016 exciting new collection designed and crafted in Jersey.

What are the core objectives / principles that underpin your business?  Rivoli Jewellers is a traditional, family run business with a focus on great quality jewellery and  customer care.

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What is your aim / vision for the business? What is the next step?  Jewellery is a very personal purchase and we continue to promote our bespoke pieces in diamond jewellery and wedding ring collections. 

What do you like about being engaged in business in Jersey?  Jersey is a fantastic, friendly place to do business especially when you see generations of families returning to the store for special occasions, Christmas, anniversaries and birthdays. I enjoy remodelling a grandmothers piece of jewellery into something more contemporary and relevant to the next generation or creating jewellery that can be passed on to future members of a family.

What is the greatest challenge faced by businesses based in Jersey?  Online shopping is the greatest threat to our high street but nothing can beat good old fashioned face to face customer service.

This interview appeared in November 2015, Chamber of Commerce Business Pages of the Jersey Evening Post.