We have lots of happy customers at Rivoli Jewellers, our Swarovski Boutique and online at www.rivolijewellers.co.uk. Below are just a few of the emails and comments we have received from regular and happy customers.
4th February 2017, M Neyndorff, Netherlands
Dear Carla, Thank you for your reply and your information on the package.I am pleased to inform you that today (about 14.30 Amsterdam time), I have personally received the package from the Dutch postal service. It came in a big box, just like a shoe box. For a while I tought that package was for another customer. But when I checked the name of the sender (St Helier, Jersey), then I knew that it is the Gucci watch. Thank God that it happened on the day that I am off-duty and more importantly that I am at home when the postman came. Just as my wish, today I have personally received my Gucci watch. You have packed it so neatly with the Rivoli ribbon and secured it with plastics bubbles in the box. Please accept my compliments for all your effort in helping me with the payment until the dispatching of the package.
I wish you lots of success, health and happiness.
14th November 2016, L Taylor
Hi, To all the staff at Rivoli Swarovski this is just to say a very big thank you bfor my recent order of Swarovski Crystal which I eceived yesterday Wednesday 09/11/16. This was really express delivery. Also for the little pin gift you enclosed. Thank you once again for extremely good service. Which I must add is always the service I get.
26th January 2016, W Drysdale
Order arrived, lunchtime, Tues. Never had such great delivery service. Just a wee note to say Thanks....Appreciated
4th November 2015, Sue Vivien
Great website, easy to find what you are looking for. Always great value, prompt and courteous service. Delivery is prompt, items are well packed and beautifully gift wrapped. Will definitely be using again, this is my second order and I have not been disappointed,,
6th July 2015, O.Medley
To whom it may concern, I have never found the need to write feedback for a company but I believe it is greatly deserved. It is very rare to receive service such as yours from an online order and for what its worth I appreciate the fantastic way in which your business maintains a personal touch. I will definitely be shopping with you again. Kind Regards
19th March, 2015, D.Lambourne
Hello Melanie, I have received the order today, beautifully wrapped and would just like to thank you for an excellent service.
17th March 2015, S.Swann
Hi, Just to let you know parcel with the 3 pieces arrived at 11.30am
The membership piece opened, was okay now in display cabinet, the other 2 pieces put by to May as they are birthday presents.
Thanks once again for your marvelous service.
22nd November 2014, G.Thomas
Thank you so much for the quick and efficient manner in which you have dealt with this order which arrived this morning.
It has been a pleasure dealing with you. When I failed to complete the payment for my order on line an assistant telephoned me to complete the transaction by phone. I visited the Swarovski store area of your company on three separate occasions to make purchases while on a visit to Jersey during September/October and was most impressed by the helpful, friendly and professional manner adopted by each of the assistants at the store and this same attitude has been displayed while shopping with you both on line and by telephone. You must be congratulated on your business ethics. Thank you
18th November 2014, S.Swann
Hi there, arrived ok, not opened as it is a Christmas present. thanks for your quick service
18th November 2014, S.Barrett, UK
Hello, Many thanks goods received this morning, highly delighted. Excellent service
18th November 2014, L.Taylor, Cornwall
Hi The Rivoli Team, Just to say thank you for my recent order which I received to-day. Also thank you for
the scented candle. As they have been so loverly wrapped they will not be opened until Christmas Day.
Thank you once again.
14th November 2014, Mr Marum, London
Hi Again, Just to let you know that I have received the items, as expected Tremendous Service and My Daughter is going to love the wrapping. Thanks you so much.
13th November 2014, Mr Marum, London
Good Morning, I would just like to say that, I have shopped with you on a few occasions now, and every time I have had to contact you for any information the help and advice has been friendly and excellent.
This makes it such a pleasure to look through your website, knowing that if I do need to contact you the help will always be there. I am not going to belittle Rivoli Jewellers or more importantly the staff there by saying keep this up, as I am sure that this is the normal day to day reaction that all of your customers get.
I have recommended you to many of my friends and colleagues, and I don’t do this very often. Excellent Service, Excellent Customer Service and Excellent Items.
10th November 2014, Mr Hartell, UK
I am writing about the excellent service and communication I have received from David over my order which I placed on the website this evening.
I look forward to receiving my order in due course.
5th August 2014, S. Hussain, London
Your service is awesome
Thank you soooooo much
I really appreciate it.
I will defiantly be using your shop again, Thanks for all, Kind regards
2nd April 2014, R.Beale, UK
Hi, Just want to thank you so much for your great service. I received the item today.
6th October 2013, J.Trewin, UK
Thank you for always giving such a great service.
4th May 2013, D. Wilkin, UK
Parcel arrived this morning. Great service and beautifully wrapped. Thank you.
14th July 2012, AM Geare, Dorset
thanks as always for your great service. I shall be in to buy additional pieces when i am on my holidays in a couple of weeks. You are a great company - nothing is too much trouble as i found out when i have previously ordered SCS pieces from you. Smooth service thanks